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Se alguém te cobra um prazo para resolver a CAUSA RAIZ, já manda esse vídeo. A ITIL é clara: SLA é para INCIDENTE. Problemas exigem análise profunda, envolvem múltiplas áreas e requerem SOLUÇÕES DE CONTORNO até uma solução definitiva. Entenda por que medir problema como incidente é um erro gigante! 🔗 Acesse agora e explore o ...
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